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How comes I'm not receiving the recovery code to retrieve my password?
How comes I'm not receiving the recovery code to retrieve my password?

Retrieve your password now following these steps. If the issue persists contact us.

Updated over a week ago

There could be a technical issue going on - Let us resolve it for you

Before anything please begin by doing a couple of checks:

  • Check your inbox and your spam folder in case the email has gone there

  • Re-send the code once again in case the email address was written incorrectly when trying to retrieve the new password

If these checks are still not functioning properly, please don't hesitate to contact us via the help button available on your screen at all times.

We're here to assist you and happy to help.

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